{"id":18327,"date":"2023-08-08T04:38:20","date_gmt":"2023-08-08T04:38:20","guid":{"rendered":"http:\/\/x2enerji.com\/certificats\/"},"modified":"2025-03-21T11:57:00","modified_gmt":"2025-03-21T11:57:00","slug":"certificats","status":"publish","type":"page","link":"https:\/\/x2enerji.com\/fr\/certificats\/","title":{"rendered":"Certificats"},"content":{"rendered":"\t\t
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Certificats<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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ISO 10002:2018<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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Approche ax\u00e9e sur le client :<\/span><\/strong> Encourage les organisations \u00e0 \u00e9couter les clients et \u00e0 r\u00e9pondre \u00e0 leurs pr\u00e9occupations.<\/p>

Transparence :<\/span><\/strong> Assure des proc\u00e9dures claires pour le traitement des plaintes.<\/p>

Responsabilit\u00e9 :<\/span> Assigne la responsabilit\u00e9 de la r\u00e9solution des r\u00e9clamations au sein de l'organisation.<\/p>

Objectivit\u00e9 :<\/span><\/strong> Veille \u00e0 ce que les plaintes soient trait\u00e9es de mani\u00e8re \u00e9quitable et impartiale.<\/p>

Confidentialit\u00e9 :<\/span><\/strong> Prot\u00e8ge les informations relatives aux clients et veille \u00e0 ce que les plaintes soient trait\u00e9es en toute s\u00e9curit\u00e9.<\/p>

Am\u00e9lioration continue :<\/span><\/strong> Utilise les plaintes comme un outil pour am\u00e9liorer les services et les processus.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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ISO 9001:2015<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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Approche par les processus :<\/span><\/strong> Elle se concentre sur la gestion efficace des processus afin d'obtenir des r\u00e9sultats coh\u00e9rents.<\/p>

Orientation client :<\/span><\/strong> La priorit\u00e9 est de r\u00e9pondre aux besoins et aux attentes des clients.<\/p>

Am\u00e9lioration continue :<\/span> <\/strong>Encourage l'am\u00e9lioration continue des processus et des syst\u00e8mes.<\/p>

Engagement de la direction :<\/span> S'assure que la direction est engag\u00e9e dans les objectifs de qualit\u00e9.<\/p>

Prise de d\u00e9cision fond\u00e9e sur des donn\u00e9es probantes :<\/span><\/strong> Utilise des donn\u00e9es et des analyses pour guider les d\u00e9cisions.<\/p>

R\u00e9flexion fond\u00e9e sur les risques :<\/span><\/strong> Identifie et att\u00e9nue les risques pour maintenir la qualit\u00e9.<\/p>

Engagement des fournisseurs et des parties prenantes :<\/span><\/strong> Travaille en collaboration avec les fournisseurs et les parties prenantes pour obtenir de meilleurs r\u00e9sultats.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Certificats ISO 10002:2018 Approche ax\u00e9e sur le client : Encourage les organisations \u00e0 \u00e9couter les clients et \u00e0 r\u00e9pondre \u00e0<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-18327","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/x2enerji.com\/fr\/wp-json\/wp\/v2\/pages\/18327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/x2enerji.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/x2enerji.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/x2enerji.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/x2enerji.com\/fr\/wp-json\/wp\/v2\/comments?post=18327"}],"version-history":[{"count":2,"href":"https:\/\/x2enerji.com\/fr\/wp-json\/wp\/v2\/pages\/18327\/revisions"}],"predecessor-version":[{"id":18332,"href":"https:\/\/x2enerji.com\/fr\/wp-json\/wp\/v2\/pages\/18327\/revisions\/18332"}],"wp:attachment":[{"href":"https:\/\/x2enerji.com\/fr\/wp-json\/wp\/v2\/media?parent=18327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}